bingo77's Privacy Policy

1 Introduction and Scope

bingo77 is an online gaming platform serving users in Bangladesh. This privacy policy ("Policy") describes how bingo77 handles your personal information when you use our website, mobile application, and related services.

This policy applies to all bingo77 users — registered members, guest visitors, and anyone who interacts with our platform. By using our services, you are considered to have agreed to the terms set out in this policy.

This policy should be read together with our Terms and Conditions, as the two documents together form the legal basis of the relationship between you and bingo77. In the event of any conflict, the Terms and Conditions will take precedence.

2 What Information We Collect

bingo77 collects only the information necessary to provide our services. There are several sources from which information is collected:

2.1 Information You Provide

• Full name, date of birth, and national ID number (for identity verification)
• Email address and mobile number (for communication and OTP verification)
• Payment information: bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• The username and password you set when creating your account
• Any information you voluntarily provide to the support team

2.2 Automatically Collected Information

• IP address and device identifiers (device ID, operating system)
• Browser type and language preferences
• Login and logout times on the platform, and session information
• Which pages were visited and how long was spent on them
• Gaming history, bet amounts, and transaction records

2.3 Cookies and Tracking Technologies

bingo77 uses cookies and similar technologies to improve your browsing experience. Essential cookies are necessary for the platform to function, such as keeping your login session active. Functionality cookies save your language preferences and other settings. Analytics cookies help us understand which parts of the site are used most.

3 How We Use Your Information

Collected information is used for specific and legitimate purposes. bingo77 never uses your information for unreasonable or irrelevant reasons.

3.1 Account Management

Your information is used to complete your registration, verify your identity, and keep your account secure. It is also used to prevent the same person from having multiple accounts.

3.2 Transaction Processing

Your payment information is used to process deposits and withdrawals, maintain transaction history, and resolve payment-related issues.

3.3 Customer Service

Our support team provides service 24/7 in Bangla and English. Your information is used to contact you, understand the history of your issue, and provide effective solutions.

3.4 Responsible Gaming

Information is used to analyse your gaming behaviour, identify unusual activity, and provide assistance when needed. Following the responsible gaming guidelines is important for every member.

3.5 Platform Improvement

Information is used to analyse overall user behaviour and improve the site's performance and usability. This analysis is always carried out in anonymised form.

3.6 Security and Fraud Prevention

Information is used to detect and prevent account hacking, financial fraud, and other harmful activities. This is essential to protect the interests of all users.

4 Sharing and Disclosure of Information

bingo77 never sells or rents your personal information. However, there are specific circumstances in which sharing information with third parties may be necessary:

4.1 Payment Processors

The minimum information needed to process transactions is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. This information is used solely to complete the transaction.

4.2 Technology Service Providers

We work on a contractual basis with providers of server hosting, security services, and analytics tools. These providers receive information only for the purpose of delivering specific services and may not use it for any other purpose.

4.3 Legal Obligations

We may be required to disclose information due to a court order, a lawful request from a law enforcement agency, or other legal requirements. In such cases, bingo77 provides only the information legally required.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may pass to the new owner. Users will be notified in advance of any such change.

5 How We Protect Your Information

bingo77 uses industry-standard security technology to protect your information. The key components of our security framework are described below:

5.1 Encryption

All data transmissions are encrypted using SSL (Secure Sockets Layer) technology. This means every piece of information sent from your browser to our servers travels through a secure channel — no one can read it in transit.

5.2 Access Controls

Only staff members who need your personal information to carry out their work can access it. Each employee's access level is defined and reviewed regularly.

5.3 Password Protection

Your password is never stored directly — it is transformed and stored using a strong cryptographic hashing method. This means that even if someone gains access to the database, they cannot find out your actual password.

5.4 Regular Security Audits

Our systems undergo regular security audits. Any vulnerabilities identified are addressed promptly.

Please be aware that no method of transmitting or storing information on the internet is completely flawless. We are committed to the highest level of protection, but an absolute guarantee of security is not possible.

6 Data Retention Period

bingo77 retains your information only for as long as it is needed. The retention period for specific types of information is noted below:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for a defined period after account closure due to legal requirements.
• Customer service communications: Retained for a defined period for dispute resolution and service improvement.
• Analytics data: May be retained in anonymised form for an extended period.

If you request account closure, all information except that required for legal or regulatory reasons will be deleted within a reasonable time.

7 Your Rights

Under applicable laws in Bangladesh and bingo77's own policy, you have a number of rights regarding your own information:

7.1 Right to Access

You may request to know what information we hold about you. Contact the support team and we will provide a summary of your personal information.

7.2 Right to Correction

If the information we hold about you is incorrect or incomplete, you may request a correction. Some details can be changed directly through account settings; for others, please contact the support team.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations or an ongoing account dispute, retaining some information may be necessary.

7.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional messages from bingo77, you can opt out through account settings or by contacting the support team. However, transactional messages and account security notifications cannot be turned off.

To exercise any of these rights, contact our support team. We will respond to your request within a reasonable time.

8 Protection of Minors' Information

bingo77 strictly does not provide services to anyone under the age of 21. Age verification is mandatory at account registration. If we become aware that an account has been created by a minor, it will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

9 International Data Transfers

bingo77's servers and technical infrastructure may be located in various countries. Your information may be processed or stored outside Bangladesh. In such cases, we ensure that appropriate data protection measures are in place and that the receiving party follows standards equivalent to this policy.

10 Third-Party Websites and Services

The bingo77 platform may at times have connections to third-party game providers or payment gateways. These third parties have their own privacy policies, and bingo77 is not responsible for their data practices. You are advised to read their privacy policies before using their services.

11 Policy Changes

This privacy policy may be updated from time to time due to business needs, technical changes, or legal requirements. When changes are made, the "Last updated" date at the top of the policy will be revised.

For significant changes, registered users will be notified by email or platform notification. Continued use of the platform after a change is considered your acceptance of the revised policy.

To learn more about us and understand how we operate, read about us.

12 Contact

If you have any questions, comments, or complaints about this privacy policy, please contact our support team:

• Live Chat: Available 7 days a week, 24 hours a day (Bangla and English)
• Email: [email protected]

We aim to reply to your message as soon as possible. Privacy-related requests are processed on a priority basis.